Return Policy

Elliot Lane return policy

Not 100% satisfied?

If you are not happy with your purchase, you can return the product for a full refund within 14 days of delivery date.  Please e-mail customer service at elliotlanecreations@yahoo.com.  E-mails will be answered within 1-3 business days, Monday - Friday 9 am - 5 pm Eastern Time.  

Shipping labels for returns will be paid by the customer.  Elliot Lane does not provide return shipping labels.  The original shipping label is non-refundable.  

Issue with product? 

If you believe there is an issue with the product or is damaged in any way, please contact us at elliotlanecreations@yahoo.com within 30 days of delivery date.  

Include your order #, description, and photo of the issue so we can better assist you.  If it is confirmed that the product is damaged in any way, you may choose to return it for a full refund or exchange for a new product.  We will only exchange with the same product.  Shipping will be free.   

*Do not leave any bank account or credit card information in your e-mail.  

 

Sale Items and Promotions Return Policy

All Elliot Lane Sale Items are final sale.  No cancellations, returns, or exchanges will be accepted.  

 

Please send return product to the address listed below: